Take the Pressure Down: De-escalation skills




In this new workshop, we explore effective ways of managing challenging and aggressive behaviours in professional settings. Learn to recognise early warning signs, understand common triggers and respond with confidence to maintain safety and therapeutic engagement.

You’ll improve your informal screening skills and learn how to have effective conversations about challenging and aggressive behaviours. Increase your toolbox of effective responses, including brief and longer therapeutic interventions, build skills in maintaining therapeutic relationships and learn how to practice self care.

You’ll walk away with the skills you need to handle difficult situations and maintain strong professional relationships while also prioritising your own wellbeing and self care.

Learning outcomes

  • Understand challenging and aggressive behaviours and their contributing factors
  • Build screening, formulation and conversation skills about challenging and aggressive behaviours
  • Learn and practice effective responses, including de-escalation
  • Enhance self and other care techniques