Program Evaluation
Improving the quality of programs and services
If you are looking to improve the quality, impact or reach of your programs and services, the most effective way is through an evaluation.
Evaluations can answer formative questions (how did the implementation of a program go) and summative questions (how effective is this program). They can also answer deeper, more complex, questions like why does a program work for some and not for others, and are there more efficient ways of getting the same results.
Exploring these questions enables insights from successful programs to be embedded across organisations and service systems.
360Edge has decades of experience in evaluation, so we know the right methodology to deliver powerful insights and the outcomes you are seeking.
We work closely with you to ensure that we answer the questions that matter, to achieve meaningful and lasting impact.
The National Ice Action Strategy
We were invited by the Australian Government Department of Health to undertake an evaluation of the National Ice Action Strategy, designed to reduce harms from the drug ice. There were 31 programs funded under the Strategy right across Australia.
We worked with an expert advisory group to develop a detailed framework and then undertake the evaluation. We held more than 60 focus groups from across the health, justice, and education sectors.
We analysed data on outputs and outcomes collected by the funded programs, focusing on impact and quality.
Our comprehensive report details the evaluation outcomes of all 31 programs. Our findings highlighted the importance of proactive evaluation of programs to ensure their effectiveness and responsiveness, and have informed ongoing policy and service delivery, advocating for stronger coordination and integrated monitoring.
Methamphetamine outreach program in Alice Springs
We worked with Drug and Alcohol Services Australia (DASA) to evaluate their methamphetamine outreach program – an intensive case management model operating in a context of rising methamphetamine use and growing demand for support in Central Australia.
Through a collaborative design process involving staff workshops, stakeholder consultations, data analysis, and service user surveys, we explored how the program was working and which elements were driving positive outcomes.
The final report provided a clear roadmap for continuous quality improvement and future program monitoring.
A national hepatitis support program
HepLink is a national program that offers free information, support, and pathways to testing and treatment for people in Australia affected by viral hepatitis. The program draws together Australia’s network of specialist hepatitis organisations to deliver a consistent approach to delivering information, support and linkage services to all Australians.
Hepatitis Australia contracted 360Edge to undertake an independent evaluation of the program. We undertook a strategic evaluation which describes the program's development and implementation and provides a snapshot of service delivery during the program’s mature period of operations.
We developed a set of detailed and practical recommendations based on our evaluation to guide program improvement into the next funding period.
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to find out how 360Edge can help create a more engaging and effective experience for your service users
