Consulting
System
Change
Designing complex health systems
Health services are complex, and planning the most effective use of limited resources requires evidence-based system design.
Health services planning should draw upon a variety of data sources on system capacity, service needs and staffing resources to ensure a sustainable health service, given the patchy and often uncertain funding of the sector. Every new health services venture should be guided by a clear model for the future.
360Edge delivers specialist expertise in healthcare planning, with a key focus on working within budgetary constraints and ensuring service needs are met as efficiently as possible. We utilise best practice approaches to complex logistics and health systems analysis.
Case study: Primary Health Tasmania
Investment in the alcohol and other drugs sector in Tasmania
In response to a 2015 review of alcohol and drug use in northwest Tasmania, the Tasmanian Government engaged Siggins Miller to conduct a treatment system review. The resulting 2017 report identified key actions for sector reform and guided the 2020 Reform Agenda for the Alcohol and Other Drugs Sector. In 2022, Primary Health Tasmania and the Department of Health Tasmania engaged 360Edge to update the 2017 report to inform ongoing reforms.
Mapping investment
PHN Queensland
In 2021-22, seven Queensland PHNs jointly funded 360Edge to conduct state-wide mapping of investment in alcohol and other drug treatment and services.
The project was the first step to improve planning and coordination between funders across the state and to deliver best-practice approaches to service commissioning.We mapping alcohol and other drug investments across Queensland by major funders and carried out extensive consultation with service providers and funders to capture key insights on commissioning and reporting processes.
We found that despite being a relatively new player in the alcohol and other drug commissioning space, PHNs contribute a significant proportion of alcohol and other drug funding. PHN commissioning was seen as advantageous in responding to local needs, which could be further supported by effective contract management, focused reporting, best practice planning, and advocacy to government on behalf of services.
PHN Eastern Melbourne
Eastern Melbourne PHN engaged 360Edge in preparation for a new commissioning process to provide a range of alcohol and other drug services for its catchment area.
The project involved a detailed needs and gaps analysis, using extensive health services data for the region, and a detailed and in-depth co- design process with the sector to develop a new model to enhance alcohol and other drug service delivery.
We undertook consultation workshops with over 150 sector managers, workers and consumers, and engaged other groups through an online consultation process.
Case Study: Murray PHN
Improve linkages of primary care and alcohol and drug services
This project was looking to improve the collaboration between primary care and specialist alcohol and drug sectors and improve quality of information resources for primary health care. It consisted of 3 main parts, first was a review and update of the online Health Pathways resource. The second was consultation with the sector to look at barriers and enablers to linkage facilitation and thirdly, to develop enhanced referral pathways between primary health care and specialist alcohol and drug services.
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