Service Development
Leading practices for revolutionary results
Service and workforce development can be challenging. The real world is messy, and working on the frontline you need clear practical solutions that work.
We provide practical tailored solutions for any service who works with people who use drugs. We support better responses to alcohol and other drug issues in the mental health, primary care, welfare, justice and education sectors, as well as the specialist alcohol and other drug sector.
Our cutting edge practices connect evidence based practice with practice based knowledge. As accelerated change experts, we combine more than 30 years of academic research with hands on clinical experience to develop revolutionary evidence based practices that actually work. We work with organisations that want to be the best.
Our processes make it straightforward to understand, implement, and sustain practice change. We understand the constraints facing organisations. We distil the data, cut through the jargon, then work full circle with you to engage your workforce to implement effective strategies for service development.
An integrated 360 approach
Established consultancy at your service
As the leading specialist alcohol and other drug consultancy in Australia, we provide a full suite of advisory services to help organisations who offer health and alcohol and other drugs services accelerate change.
By focusing on the process as well as the outcome, you get smooth implementation of the outcomes you need. We have the right combination of alcohol and other drug know how and understanding of rigorous methodology.
We work collaboratively with you at every stage, wherever your organisation is in the cycle of change.
Extensive experience in alcohol and other drug responses
Our team of experienced pracademics take a 360 approach to reviewing situations from multiple perspectives.
We show you exactly what you need to do in a way that works. We have extensive understanding about alcohol and other drug services and know how to make it work in the real world.
Read more about our team.
Workforce development
Develop a sound evidence based workforce policy to ensure you can effectively manage workforce supply and demand for the long and short term.
Program evaluation
If you are looking to improve the quality of your programs and services, the most effective way is to establish their impact, effectiveness and reach through a formal evaluation.
System change
360Edge delivers specialist expertise in healthcare planning, with a key focus on working within budgetary constraints and ensuring service needs are met as efficiently as possible.
Building effective models of care
A great service starts with a rock solid foundation. If you want your team to consistently deliver high quality, evidence based support, you need more than just good intentions — you need a clear, structured, and effective model of care.
A model of care is the backbone of your service. It provides the clarity, direction, and confidence to ensure that every service user receives the best possible support. It aligns your team, ensures the service meets best practice standards, and sets you up for long-term success.
At 360Edge, we’re specialists in developing and refining models of care that actually work in the real world. Whether you're building from the ground up or strengthening an existing model, we’ll work alongside you to create:
- A clear, evidence based framework that ensures service quality, consistency, and compliance with funding and industry requirements.
- Practical implementation strategies so your team is confident, prepared, and equipped to deliver exceptional care
- A tailored, collaborative approach that aligns with your organisation’s vision, priorities, and the real needs of your workforce
Don’t leave service quality to chance. Partner with us to build a model of care that strengthens your organisation, empowers your team, and makes a lasting impact.
Case Study: The Salvation Army
A national model of care
In 2019, the Salvation Army contracted 360Edge to develop a model of care for use nationally. This model of care was developed using a collaborative approach between Salvation Army leadershi, jurisdictional level staff representation, and 360Edge.
The model of care development work included a dedicated trauma informed care training program, key topic area mentoring sessions, and the development of numerous eLearning modules. This training program is active and ongoing.
The model of care is used across all Salvation Army alcohol and other drug services, including, outreach, residential rehabilitation and counselling services.
Process improvement for services
Whether it’s a program or a whole service that needs process improvement, our tailored reflective methodology ensures that we capture all the right information to understand what’s working well and what’s not.
There are three key questions to resolve in service review:
- Does the model of care align with best practice?
- Do staff have the required skills to deliver on our best practice?
- Do structures and procedures, including outcome measurement, support continuous improvement?
We take a collaborative design approach that goes beyond consultation and benchmarking, ensuring that solutions are fit for purpose and teams are ready to embrace change.
Because we have a deep understanding of service provision, we can pinpoint how the service environment impacts on workflow, productivity, and client outcomes so your team is freed up to give their best.
We offer a 360 service with post review support including program design and development, evaluation, and a full range of workforce development options.
When you implement our practical recommendations, your program has the best possible outcomes, with sustainability.
“360Edge team not only have strong academic backgrounds but, importantly, they also have the clinical expertise to know that clinical research can be a little messy at times! It is this skill and understanding combined with professionalism and patience that has really impressed us.”
- Laurence Alvis, CEO UnitingCare ReGen
Case Study: Brisbane South PHN
Connected care
In 2022, Brisbane South PHN initiated the Connecting Mental Health and Alcohol and Other Drug project, engaging 360Edge to conduct an environmental scan and literature review to inform the project's consultation and codesign phases, identifying opportunities to enhance sector cohesion and improve care capabilities.
Recently, 360Edge was commissioned to develop and pilot a connected care service framework addressing access barriers, stigma, best practice alignment, and integrating lived experience in service delivery, with a skills audit to inform a workforce development strategy.
Designing programs that work
Programs need to evolve over time, so that they reflect contemporary evidence. Unfortunately, a lot of program development is ad hoc and involves adding elements over time without considering whether the structure and approach still works. We know that what stays out of a treatment program is often as important as what goes in.
We also know engagement and focusing on providing effective learning experiences for participants matters. Often it is the difference between so so and great program outcomes.
If your current program is a series of group discussions or a folder full of activities, we can ensure it aligns with contemporary best practice, is easy to deliver, and leads to positive changes.
Whether it’s a program for individual treatment, group programs, therapeutic day programs or residential rehabilitation, 360Edge practitioners have real world experience in treatment settings so they know what it takes to engage participants to learn new skills and apply them to the real world.
We present ideas and tools in an engaging way, so that program content is meaningful and memorable. We take a collaborative design approach to program development, involving management, practitioners and consumers in the process. We stay across best practice so you can be sure the content reflects the most up to date behaviour change knowledge.
We provide a 360 turnkey solution including designing program manuals and resources for facilitators and participants, timetables and schedules and routine program evaluation.
Get in touch to find out how 360Edge can help you
Create a more engaging and effective experience for your service users
